Questions & Answers

• General information
• Buying and Downloading Photos
• Searching for Photos
• Buying Art Prints
• For Photographers
• Earning Money
• Managing your User Account
• Technical Problems
• Contacting Us
• Terms of Use, Privacy Policy

• Community Guidelines
• Glossary
• Contact

Search

Search the FAQ

Buying and Downloading Photos

Buying Photos

• What is a Basic License?
• Can I buy just a single photo?
• How do I buy a photo?
• Paying by direct debit
• Paying by Credit Card (Mastercard/Visa)
• What kind of payment methods do you accept?
• Paying with Paypal
• Where can I find the security code on my credit card?
• Why is my Paypal purchase "Pending?"
• Paying by Invoice
• If I pay by Invoice, how long will it take to get my credits?
• Do you offer subscription plans?
• How much does a photo cost?
• Do I need a Paypal Account to use Paypal?
• More...

Download Credits

• What are Download Credits?
• More...

Usage and Licensing Questions

• What usage of photo(s) are not permitted, or require special permission before you can use the photo?
• Can I use the photos on social platforms like Facebook?
• What are "Extended Licenses?"
• How do I buy an Extended License?
• Can I change or upgrade a license on a previously downloaded photo without buying it again?
• Why is there no Extended License available for the photo I want to download?
• Why do some photos have a Super Large size and others don't?
• Do you have layout or comp versions?
• Can I use these photos commercially?
• More...

Managing your purchases and downloads

• Where can I see a list of all the photos I've downloaded or purchased?
• How do I get a receipt when I buy a credit package?
• Where are my downloaded photos? I can’t find them anywhere?
• My Download didn’t work but download credits were deducted. Now what?
• More...

Citations and Photographer Relations

• Do I have to contact the photographer before I use their photo?
• When I use a photo, do I have to send an example of what I did or a message to the photographer?
• How should the citation or copyright notice look?
• I can't include a photo citation in my project.
• How do I contact a photographer?
• More...

• Back
• Back to overview